Steve has always provided the best service to us for both routine issues but probably more important during the "crunch" when someone has had flight difficulties. We feel that Steve is working for us and our folks!
Wade
Newport News
We have been working with Carol for 10 years now and continue to have stellar service year after year. As her client I feel like I don't have to worry about anything because she takes care of everything. I feel like my vacation is so organized and well put together that all I have left to do is enjoy it! Carol also emails me along the way to make sure I am getting everything ready for the trip. It's nice to know I have someone there if I have a question or need help with anything, trust me she has done that before! One time there was a problem with our flights overseas and she was at her home after 9pm changing our flights so we didn't get stuck in a worker's strike and miss our honeymoon cruise. Now that's a dedicated travel agent! I hope we ne er have another bad incident but I know I can count on Carol to be there. She even checks on us after our trip and if we had a good time. Carol is an exceptional travel agent and a fabulous person. So much better than online services!
mjustaslost
Virginia Beach